Frequently Asked Questions
Everything you need to know about your Godiva chocolate experience.
How do you ensure chocolates don't melt during shipping?
We use specialized temperature-controlled packaging and ice packs during warmer months to ensure your chocolates arrive in perfect condition.
Are Godiva chocolates gluten-free?
While many of our individual chocolates do not contain gluten, all our products are manufactured on shared equipment; therefore, we cannot guarantee any product is 100% gluten-free.
Can I customize a chocolate gift box?
Yes, our 'Build Your Own Box' feature allows you to select your favorite pralines, truffles, and ganaches to create a personalized gift.
What is the shelf life of your chocolates?
For optimal freshness, we recommend consuming our chocolates within 2-3 weeks of purchase and storing them in a cool, dry place between 60-70°F.
Do you offer international shipping?
Currently, our website serves specific regional markets. Please use our store locator to find international boutiques or visit our localized websites for global delivery options.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order is damaged or incorrect, please contact our customer care team within 7 days for a replacement.