Returns & Exchanges
Due to the perishable nature of our gourmet chocolates, Godiva stands behind the quality of our products and offers a 100% satisfaction guarantee. If your order arrives damaged or does not meet our high standards, please contact us within 15 days of delivery for a replacement or refund.
Contact Customer Care
Reach out to our support team via phone or email with your order number and details regarding the issue with your chocolate order.
Provide Documentation
For items damaged during transit or affected by temperature, please provide clear photographs of the product and packaging to expedite your claim.
Verification Process
Our quality assurance team will review your request within 48 hours to determine if a full refund or a fresh replacement shipment is appropriate.
Resolution Delivery
Once approved, we will process your refund to the original payment method or dispatch a new temperature-controlled package at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing